Privacy Policy
At KiyoWap, operated by Kiyo Solutions Pvt. Ltd., we value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and WhatsApp services platform.
By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Email address
Phone number
Business name
Billing details
b. Account & Usage Information
Login credentials
Device and browser details
IP address
Activity logs
Usage patterns and interaction with the platform
c. WhatsApp-Related Data
WhatsApp numbers used with our platform
Messages sent/received via API
Templates and campaign details
2. How We Use Your Information
We use your information to:
Provide, manage, and improve our services
Authenticate users and secure accounts
Process payments and invoices
Send notifications, alerts, or updates
Provide customer support
Analyze usage and enhance performance
Comply with legal obligations
3. Data Sharing & Disclosure
We do not sell or rent your personal information.
We may share your data with:
Trusted service providers (e.g., hosting, analytics, payment gateways)
WhatsApp API providers (e.g., Meta/Facebook or BSP partners)
Government or legal authorities, only when required by law
All third parties are required to maintain confidentiality and use data only for the purpose intended.
4. Data Security
We use industry-standard security practices to protect your data, including:
Encryption (at rest and in transit)
Secure access controls
Regular security audits and monitoring
However, no system is completely secure. You use our services at your own risk.
5. Cookies & Tracking Technologies
We may use cookies and similar tools to enhance your experience and analyze usage.
You can control cookie preferences through your browser settings.
6. Your Rights
You have the right to:
Access or update your personal information
Request data deletion or portability
Opt out of marketing communications
Withdraw consent (where applicable)
To exercise your rights, contact us at support@kiyowap.com.
7. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content.
8. Children’s Privacy
Our services are intended for users 18 years and older. We do not knowingly collect data from children.
9. Changes to This Privacy Policy
We may update this policy periodically. We will notify users via email or platform alerts when major changes occur. Continued use of our services constitutes acceptance of any revised policy.
10. Contact Us
If you have questions or concerns regarding this Privacy Policy, contact:
Kiyo Solutions Pvt. Ltd.
📧 Email: support@kiyowap.com
📞 Phone: +91-9440903071
🌐 Website: www.kiyowap.com